Service Department

At Salloways the tradition of expert watchmaking and the creation of fine jewellery has been part of our heritage since the company was founded in 1871. We still hold true to that tradition to this day, with our master jeweller Andrew Godfrey and our watchmaker Malcolm Wadlow still offering the highest service standards.

Watch Workshop

 Our watch workshop has changed and evolved over the years and today we are proud to house the only Rolex accredited watchmaker in Staffordshire. Our watchmaker Malcolm has been at the bench for over 40 years and has previously taught horology at the Birmingham school of watchmaking. The process of servicing a Rolex timepiece requires the commitment of hundreds of hours to each timepiece, and it is this attention to detail that ensures we meet Rolex accreditation standards.   

 While our workshop specialises in servicing Rolex timepieces we are also an accredited service centre for Omega, Tag Heuer, Gucci, Tissot, Rotary and many other brands.

 As well as servicing watches our workshop can provide battery replacements, bracelet altering and waterproof testing. To enquire about any of these services do not hesitate to contact us and speak to a member of the Service Department.

 This video illustartes that a Rolex movement is not purely a mechanical feat it is also a work of art.



Jewellery Workshop

 Our jeweller undertakes all manner of jewellery repairs, including ring sizing, general repairs, polishing and rhodium plating. The true test of imagination and skill is when we create a bespoke item, either for our own stock or a bespoke commision for a customer. Technology has left the days of simple sketched drawings behind and replaced it with 3D renderings digitally produced on screen, a demo of our design software can be seen to the left.

 As well as jewellery repairs our service department can provide many other services, some of these are listed below:

  • Pearl Re-threading
  • Engraving
  • Gemstone replacement
  • Ring health check (settings checked etc)